• Legal

     

    Terms & Conditions

    Please read all these terms and conditions. As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.
    Application.

     

    1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Love My Lovely Home trading as Love My Lovely Home of 20 Argyle Street, Rothesay, PA20 0AU with the email address jo@lovemylovelyhome.com; (the Supplier or us or we).

     

    These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions. You can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.

     

    Interpretation

     

    Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft, or profession; Contract means the legally-binding agreement between you and us for the supply of the Goods; Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in the Order; Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored; Goods mean the goods advertised on the Website that we supply to you of the number and description as set out in the Order; Order means the Customer’s order for the Goods from the Supplier as submitted following the step-by-step process set out on the Website; Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the Website; Website means our website www.lovemylovelyhome.com on which the Goods are advertised.
    Goods

    The description of the Goods is as set out in the Website, catalogues, brochures, or other forms of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

    All Goods which appear on the Website are subject to availability. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.


    Personal information and Registration

    When registering to use the Website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret. We retain and use all information strictly under the Privacy Policy. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you expressly agree to this.


    Basis of Sale

    The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract. Any quotation is valid for a maximum period of days from its date unless we expressly withdraw it at an earlier time. No variation of the Contract, whether about description of the Goods, Fees, or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.

    Price and Payment

    The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing. Prices and charges include VAT at the rate applicable at the time of the Order. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Goods.

    Delivery

    We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
    a. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
    b. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from canceling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such canceled or rejected Goods. If the Goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also canceling or rejecting the Order for the rest of them. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man, and the Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

    You agree we may deliver the Goods in installments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

    If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

    The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
    Risk and Title

    Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

    You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
    Withdrawal, returns, and cancellation

    You can withdraw the Order by telling us before the Contract is made if you simply wish to change your mind without giving us a reason, and without incurring any liability.

    This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below. These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the following circumstances:
    a. foodstuffs, beverages, or other goods intended for current consumption in the household and which are supplied on frequent and regular rounds to your residence or workplace;
    b. goods that are made to your specifications or are clearly personalised;
    c. goods which are liable to deteriorate or expire rapidly.

    Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
    a. in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other items after delivery.
    Right to cancel

    Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.

    The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.

    To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (eg a letter sent by post, fax or email). You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may decide to use the model cancellation form.

    You can also electronically fill in and submit the model cancellation form or any other clear statement of the Customer’s decision to cancel the Contract on our website www.lovemylovelyhome.com. If you use this option, we will communicate to you an acknowledgment of receipt of such a cancellation in a Durable Medium (eg by email) without delay.

    To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
    Effects of cancellation in the cancellation period

    Except as set out below, if you cancel this Contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
    Deduction for Goods supplied

    We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics, and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
    Timing of reimbursement

    If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
    a. 14 days after the day we receive back from you any Goods supplied or
    b. (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.

    If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.

    We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    Returning Goods

    If you have received Goods in connection with the Contract which you have canceled, you must send back the Goods or hand them over to us at 33 Fernhead Road, London, W9 3EX without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to bear the cost of returning the Goods.

    For the purposes of these Cancellation Rights, these words have the following meanings:
    a. distance contract means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;
    b. sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.
    Conformity

    We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

    Upon delivery, the Goods will:
    a. be of satisfactory quality;
    b. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
    c. conform to their description.

    It is not a failure to conform if the failure has its origin in your materials.
    Successors and our sub-contractors

    Either party can transfer the benefit of this Contract to someone else and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.
    Circumstances beyond the control of either party

    In the event of any failure by a party because of something beyond its reasonable control:
    a. the party will advise the other party as soon as reasonably practicable; and
    b. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel, below.
    Privacy

    Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

    These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy (https://lovemylovelyhome.com/privacy/) and cookies policy (https://lovemylovelyhome.com/privacy/).

    For the purposes of these Terms and Conditions:
    a. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
    b. ‘GDPR’ means the General Data Protection Regulation (EU) 2016/679.
    c. ‘Data Controller’, ‘Personal Data’, and ‘Processing’ shall have the same meaning as in the GDPR.

    We are a Data Controller of the Personal Data we Process in providing Goods to you.

    Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
    a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    b. we will only Process Personal Data for the purposes identified;
    c. we will respect your rights in relation to your Personal Data; and
    d. we will implement technical and organisational measures to ensure your Personal Data is secure.

    For any enquiries or complaints regarding data privacy, you can e-mail jo@lovemylovelyhome.com.
    Excluding liability

    The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.
    Governing law, jurisdiction, and complaints

    The Contract (including any non-contractual matters) is governed by the law of England and Wales.

    Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

    We try to avoid any disputes, so we deal with complaints in the following way:
    Attribution

    These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).
    Model cancellation Form
    To
    Email address: hello@lovemylovelyhome.com
     
    I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*] [for the supply of the following service [*] , Ordered on [*] /received on [*] __________(date received)

    Name of consumer(s):

    Address of consumer(s):

    Date

    [*] Delete as appropriate.

     

     

    Refund And Returns Policy

    Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items:

    Gift cards

    Downloadable software products

    Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.

    Please do not send your purchase back to the manufacturer.

    There are certain situations where only partial refunds are granted:

    Book with obvious signs of use

    CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

    Any item not in its original condition is damaged or missing parts for reasons not due to our error.

    Any item that is returned more than 30 days after delivery

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

     

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next, contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

     

    Sale items

    Only regular-priced items may be refunded. Sale items cannot be refunded.

     

    Exchanges

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to the physical address we will provide to you

    .

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

     

    Shipping Returns

    To return your product, you should mail your product to the physical address we will provide to you. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

     

    RETURNS OR EXCHANGES 

    * All of our products are custom printed just for you so we do not accept returns or exchanges due to size so please check the size of the items before ordering.
    * If there are any issues with the product, please message us, and will replace it ASAP. Thank you for supporting our small business!

     

    Need help?

    Contact us at {email} for questions related to refunds and returns.

     

     

    Privacy Policy And Cookies

    This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.lovemylovelyhome.com/ (the “Site”).
     
    Personal information we collect
    When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies:
    • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
    • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
    Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
     
    How do we use your personal information?
    We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
    • Communicate with you;
    • Screen our orders for potential risk or fraud; and
    • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
     
    Sharing your personal information
    We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we share Personal Information with Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
     
    Behavioural Advertising
    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by:

    Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
    Do not track
    Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
    Your rights
    If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
    Data retention
    When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
    Changes
    We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
    Contact us
    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@lovemylovelyhome.com.
  • Refund and Return Policy

    Refund and Return Policy

     

    At our online shop, we take great pride in offering high-quality handmade armchairs and soft furnishings such as cushions and throws to our customers. We want you to be completely satisfied with your purchase, so we have developed the following refund and return policy:

     

    Refund Policy:

     

    If you are not satisfied with your purchase, you may return it strictly within 14 days of receiving it. To be eligible for a refund, the item must be unused, undamaged, and in its original packaging including the dispatch note. Please note that we cannot accept returns on custom-made or personalized items.

     

    Product Information

     

    All products available for purchase are described and presented as accurately as possible. However, slight variations in colour, size, and pattern may occur due to the nature of handmade products. We reserve the right to make changes to our products without prior notice.

     

    Customisation

     

    Our custom print handmade cushions and products are personalized and made to order. Therefore, we cannot accept cancellations or changes once an order has been placed. It is your responsibility to ensure that the information and details provided for customization are accurate and free of errors.

     

    Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please allow up to 10 business days for the refund to be processed.

     

    Return Policy:

     

    If you receive a damaged or defective item, please contact us immediately. We will do our best to resolve the issue and make it right. If you need to return an item for any other reason, please contact us to obtain a return authorization.

     

    To be eligible for a return, the item must be unused, undamaged, and in its original packaging. You are responsible for the cost of return shipping. Returns to Love My Lovely Home, Unit 6-7 Space Business Park, London, United Kingdom NW10 7SU

     

    Once we receive your returned item, our production team will scan the package/return item(s), inspect it and notify you via the customer service team of the status of your return. If your return is approved, we will either send you a replacement item or issue a refund, depending on your preference.

     

    Print Quality:

     

    We strive to provide accurate and detailed product descriptions, including images, dimensions, and materials. However, please be aware that the colors and appearance of products may vary slightly from what you see on your screen due to differences in monitor settings.

     

    If you have any concerns about the print quality of your item, please contact us immediately. We will do our best to address your concerns and ensure that you are satisfied with your purchase.

     

    Cancellation Policy:

     

    You may cancel your order within 24 hours of placing it. After 24 hours, we cannot guarantee that we can cancel your order as we may have already begun production on your custom-made item.

     

    Shipping Policy:

     

    We ship to most countries worldwide. Shipping times may vary depending on your location and the availability of the product. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.

     

    Please ensure that your shipping address is accurate and complete. We cannot be held responsible for packages that are lost or delayed due to incorrect or incomplete address information.

     

    Product Descriptions:

     

    We strive to provide accurate and detailed product descriptions, including images, dimensions, and materials. However, please be aware that the colors and appearance of products may vary slightly from what you see on your screen due to differences in monitor settings.

     

    Intellectual Property:

     

    All content on our website, including images, logos, and product descriptions, is the property of our online shop and may not be used without our permission.

     

    Right to Change Policy:

     

    We reserve the right to modify or update our refund and return policy at any time. Any changes to our policy will be posted on our website, and the effective date of the changes will be indicated. Your continued use of our website and services after any changes to our policy indicates your acceptance of the updated policy.

     

    Thank you for shopping with us and supporting our small business.

×
Terms & Conditions
Refund and Return Policy 

At our online shop, we take great pride in offering high-quality handmade armchairs and soft furnishings such as cushions and throws to our customers. We want you to be completely satisfied with your purchase, so we have developed the following refund and return policy:

Refund Policy:

If you are not satisfied with your purchase, you may return it strictly within 14 days of receiving it. To be eligible for a refund, the item must be unused, undamaged, and in its original packaging including the dispatch note. Please note that we cannot accept returns on custom-made or personalized items. 

Product Information

All products available for purchase are described and presented as accurately as possible. However, slight variations in colour, size, and pattern may occur due to the nature of handmade products. We reserve the right to make changes to our products without prior notice.

Customisation

Our custom print handmade cushions and products are personalized and made to order. Therefore, we cannot accept cancellations or changes once an order has been placed. It is your responsibility to ensure that the information and details provided for customization are accurate and free of errors.

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please allow up to 10 business days for the refund to be processed.

Return Policy:

If you receive a damaged or defective item, please contact us immediately. We will do our best to resolve the issue and make it right. If you need to return an item for any other reason, please contact us to obtain a return authorization.

To be eligible for a return, the item must be unused, undamaged, and in its original packaging. You are responsible for the cost of return shipping. Returns to Love My Lovely Home, Unit 6-7 Space Business Park, London, United Kingdom NW10 7SU

Once we receive your returned item, our production team will scan the  package/return item(s), inspect it and notify you via the customer service team  of the status of your return. If your return is approved, we will either send you a replacement item or issue a refund, depending on your preference.

Print Quality:

We strive to provide accurate and detailed product descriptions, including images, dimensions, and materials. However, please be aware that the colors and appearance of products may vary slightly from what you see on your screen due to differences in monitor settings.

If you have any concerns about the print quality of your item, please contact us immediately. We will do our best to address your concerns and ensure that you are satisfied with your purchase.

Cancellation Policy:

You may cancel your order within 24 hours of placing it. After 24 hours, we cannot guarantee that we can cancel your order as we may have already begun production on your custom-made item.

Shipping Policy:

We ship to most countries worldwide. Shipping times may vary depending on your location and the availability of the product. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.

Please ensure that your shipping address is accurate and complete. We cannot be held responsible for packages that are lost or delayed due to incorrect or incomplete address information.

Product Descriptions:

We strive to provide accurate and detailed product descriptions, including images, dimensions, and materials. However, please be aware that the colors and appearance of products may vary slightly from what you see on your screen due to differences in monitor settings.

Intellectual Property:

All content on our website, including images, logos, and product descriptions, is the property of our online shop and may not be used without our permission.

Right to Change Policy:

We reserve the right to modify or update our refund and return policy at any time. Any changes to our policy will be posted on our website, and the effective date of the changes will be indicated. Your continued use of our website and services after any changes to our policy indicates your acceptance of the updated policy.
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Personal Data: We will use your personal data, such as your name and email address, solely for the purpose of sending you our newsletter. We will not share or sell your personal data with any third party.

Frequency: We may send email newsletters on a daily, weekly, or monthly basis. However, we reserve the right to change the frequency of our newsletters at any time without prior notice.

Content: Our email newsletters may contain promotional content, updates, and news related to our business. We reserve the right to determine the content of our newsletters.

Intellectual Property: All intellectual property rights associated with the content of our email newsletters, including but not limited to trademarks, logos, and copyrights, are owned by us or our affiliates.

Disclaimer: The information contained in our email newsletters is for general information purposes only. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the information, products, services, or related graphics contained in our newsletters.

Amendments: We reserve the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to regularly review these terms and conditions to stay informed about any changes.

By subscribing to our email newsletter, you agree to these terms and conditions.


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