We spend most of our lives in our Homes So make it a Lovely Place

Refund and Return Policy 

At our online shop, we take great pride in offering high-quality handmade armchairs and soft furnishings such as cushions and throws to our customers. We want you to be completely satisfied with your purchase, so we have developed the following refund and return policy:

Refund Policy:

If you are not satisfied with your purchase, you may return it strictly within 14 days of receiving it. To be eligible for a refund, the item must be unused, undamaged, and in its original packaging including the dispatch note. Please note that we cannot accept returns on custom-made or personalized items. 

Product Information

All products available for purchase are described and presented as accurately as possible. However, slight variations in colour, size, and pattern may occur due to the nature of handmade products. We reserve the right to make changes to our products without prior notice.

Customisation

Our custom print handmade cushions and products are personalized and made to order. Therefore, we cannot accept cancellations or changes once an order has been placed. It is your responsibility to ensure that the information and details provided for customization are accurate and free of errors.

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please allow up to 10 business days for the refund to be processed.

Return Policy:

If you receive a damaged or defective item, please contact us immediately. We will do our best to resolve the issue and make it right. If you need to return an item for any other reason, please contact us to obtain a return authorization.

To be eligible for a return, the item must be unused, undamaged, and in its original packaging. You are responsible for the cost of return shipping. Returns to Love My Lovely Home, Unit 6-7 Space Business Park, London, United Kingdom NW10 7SU

Once we receive your returned item, our production team will scan the  package/return item(s), inspect it and notify you via the customer service team  of the status of your return. If your return is approved, we will either send you a replacement item or issue a refund, depending on your preference.

Print Quality:

We strive to provide accurate and detailed product descriptions, including images, dimensions, and materials. However, please be aware that the colors and appearance of products may vary slightly from what you see on your screen due to differences in monitor settings.

If you have any concerns about the print quality of your item, please contact us immediately. We will do our best to address your concerns and ensure that you are satisfied with your purchase.

Cancellation Policy:

You may cancel your order within 24 hours of placing it. After 24 hours, we cannot guarantee that we can cancel your order as we may have already begun production on your custom-made item.

Shipping Policy:

We ship to most countries worldwide. Shipping times may vary depending on your location and the availability of the product. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.

Please ensure that your shipping address is accurate and complete. We cannot be held responsible for packages that are lost or delayed due to incorrect or incomplete address information.

Product Descriptions:

We strive to provide accurate and detailed product descriptions, including images, dimensions, and materials. However, please be aware that the colors and appearance of products may vary slightly from what you see on your screen due to differences in monitor settings.

Intellectual Property:

All content on our website, including images, logos, and product descriptions, is the property of our online shop and may not be used without our permission.

Right to Change Policy:

We reserve the right to modify or update our refund and return policy at any time. Any changes to our policy will be posted on our website, and the effective date of the changes will be indicated. Your continued use of our website and services after any changes to our policy indicates your acceptance of the updated policy.
-------------------------------------------------------------------------------------------------
Subscription: By subscribing to our email newsletter, you agree to receive email communications from us on a regular basis. You also acknowledge that the information you provide during subscription is accurate and complete.

Opt-Out: You have the option to unsubscribe from our email newsletter at any time by clicking the "unsubscribe" link at the bottom of the email.

Personal Data: We will use your personal data, such as your name and email address, solely for the purpose of sending you our newsletter. We will not share or sell your personal data with any third party.

Frequency: We may send email newsletters on a daily, weekly, or monthly basis. However, we reserve the right to change the frequency of our newsletters at any time without prior notice.

Content: Our email newsletters may contain promotional content, updates, and news related to our business. We reserve the right to determine the content of our newsletters.

Intellectual Property: All intellectual property rights associated with the content of our email newsletters, including but not limited to trademarks, logos, and copyrights, are owned by us or our affiliates.

Disclaimer: The information contained in our email newsletters is for general information purposes only. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the information, products, services, or related graphics contained in our newsletters.

Amendments: We reserve the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to regularly review these terms and conditions to stay informed about any changes.

By subscribing to our email newsletter, you agree to these terms and conditions.


Thank you for shopping with us and supporting our small business.

Privacy Policy And Cookies

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.lovemylovelyhome.com/ (the “Site”).
 
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.” We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.” When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
 
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
 
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we share Personal Information with Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
 
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by:
FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@lovemylovelyhome.com.