We spend most of our lives in our Homes So make it a Lovely Place

Refund and Return Policy 

At our online shop, we take great pride in offering high-quality handmade armchairs and soft furnishings such as cushions and throws to our customers. We want you to be completely satisfied with your purchase, so we have developed the following refund and return policy:

Refund Policy:

If you are not satisfied with your purchase, you may return it strictly within 14 days of receiving it. To be eligible for a refund, the item must be unused, undamaged, and in its original packaging including the dispatch note. Please note that we cannot accept returns on custom-made or personalized items. 

Product Information

All products available for purchase are described and presented as accurately as possible. However, slight variations in colour, size, and pattern may occur due to the nature of handmade products. We reserve the right to make changes to our products without prior notice.

Customisation

Our custom print handmade cushions and products are personalized and made to order. Therefore, we cannot accept cancellations or changes once an order has been placed. It is your responsibility to ensure that the information and details provided for customization are accurate and free of errors.

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please allow up to 10 business days for the refund to be processed.

Return Policy:

If you receive a damaged or defective item, please contact us immediately. We will do our best to resolve the issue and make it right. If you need to return an item for any other reason, please contact us to obtain a return authorization.

To be eligible for a return, the item must be unused, undamaged, and in its original packaging. You are responsible for the cost of return shipping. Returns to Love My Lovely Home, Unit 6-7 Space Business Park, London, United Kingdom NW10 7SU

Once we receive your returned item, our production team will scan the  package/return item(s), inspect it and notify you via the customer service team  of the status of your return. If your return is approved, we will either send you a replacement item or issue a refund, depending on your preference.

Print Quality:

We strive to provide accurate and detailed product descriptions, including images, dimensions, and materials. However, please be aware that the colors and appearance of products may vary slightly from what you see on your screen due to differences in monitor settings.

If you have any concerns about the print quality of your item, please contact us immediately. We will do our best to address your concerns and ensure that you are satisfied with your purchase.

Cancellation Policy:

You may cancel your order within 24 hours of placing it. After 24 hours, we cannot guarantee that we can cancel your order as we may have already begun production on your custom-made item.

Shipping Policy:

We ship to most countries worldwide. Shipping times may vary depending on your location and the availability of the product. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer.

Please ensure that your shipping address is accurate and complete. We cannot be held responsible for packages that are lost or delayed due to incorrect or incomplete address information.

Product Descriptions:

We strive to provide accurate and detailed product descriptions, including images, dimensions, and materials. However, please be aware that the colors and appearance of products may vary slightly from what you see on your screen due to differences in monitor settings.

Intellectual Property:

All content on our website, including images, logos, and product descriptions, is the property of our online shop and may not be used without our permission.

Right to Change Policy:

We reserve the right to modify or update our refund and return policy at any time. Any changes to our policy will be posted on our website, and the effective date of the changes will be indicated. Your continued use of our website and services after any changes to our policy indicates your acceptance of the updated policy.
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Frequency: We may send email newsletters on a daily, weekly, or monthly basis. However, we reserve the right to change the frequency of our newsletters at any time without prior notice.

Content: Our email newsletters may contain promotional content, updates, and news related to our business. We reserve the right to determine the content of our newsletters.

Intellectual Property: All intellectual property rights associated with the content of our email newsletters, including but not limited to trademarks, logos, and copyrights, are owned by us or our affiliates.

Disclaimer: The information contained in our email newsletters is for general information purposes only. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the information, products, services, or related graphics contained in our newsletters.

Amendments: We reserve the right to update or modify these terms and conditions at any time without prior notice. It is your responsibility to regularly review these terms and conditions to stay informed about any changes.

By subscribing to our email newsletter, you agree to these terms and conditions.


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